FAQ
FAQ
What are Mystery Scoops?
Mystery Scoops are surprise collections of beauty and fun items. Each scoop is carefully curated, but the exact contents are a surprise until you open it.
What can I expect to receive in a scoop?
Each scoop may include beauty products, lip glosses, accessories, cute extras, or lifestyle items. Contents vary by scoop type and availability.
Are all scoops the same?
No. Every scoop is different. While we follow a theme (Mystery, Glamour, Lipgloss), no two scoops are exactly alike.
Can I choose the items in my scoop?
No. Part of the fun is the surprise! Items are selected randomly within the scoop category.
Are your products new and unused?
Yes. All items included in our scoops are brand new and unused.
Do you offer refunds or exchanges?
Because our products are mystery-based, all sales are final. We do not offer refunds or exchanges unless there is an issue with your order.
What if an item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos, and we will assist you.
How long does shipping take?
Processing times and shipping durations may vary depending on your location. Please check our shipping policy for detailed information.
Do you ship internationally?
Shipping availability depends on your country. If international shipping is available, it will appear at checkout.
Do you post your scoops on TikTok?
Yes! We love sharing unboxings and customer reactions on TikTok. Tag us in your videos for a chance to be featured.
How can I contact you?
You can reach us through the Contact page on our website. We’re happy to help 💕